FAQ

Frequently Asked Questions

Welcome to our FAQ section. If you would like to ask a question that is not in this section, please feel free to contact us for assistance.

The Re-Femme Registry is a free digital platform that helps women navigating cancer treatment discover, organize, and share the products they need throughout their journey — from surgery recovery and hair loss to nutrition and wellness.
You can browse our curated lists of trusted, treatment-safe products or create your own personalized registry. Once your registry is complete, you can share it with family and friends so they can purchase meaningful gifts that truly help.
Yes! Creating and sharing a registry is completely free. Our goal is to simplify the support process and connect women with the resources they actually need.
Any woman currently undergoing or recovering from cancer treatment, or a loved one creating one on her behalf, can sign up and build a registry.
Each category has been carefully curated to meet the needs of women during cancer treatment — from clean beauty to surgery recovery wear, and home comfort items.
Yes. Once you share your registry link, your friends and family can purchase items directly through it. The items are shipped straight to you, making support simple and seamless.
All items featured in our registry are reviewed for ingredient safety, sensitivity, and alignment with wellness during treatment. While Re-Femme is not a medical platform, we prioritize products that are gentle, non-toxic, and supportive of recovery.
Absolutely. You can log in at any time to add, remove, or rearrange items as your needs change throughout treatment and recovery.
Unlike general gift registries, Re-Femme was designed specifically for women facing cancer. It’s curated by survivors and professionals who understand what’s needed — and when. Every category is built to reduce overwhelm, restore confidence, and make giving easier.
Re-Femme earns small affiliate commissions from partner products — at no extra cost to shoppers — helping us keep the platform free and accessible to all women in need.
You can share your registry by sending the link via email or text. Sharing your registry is simple: 1. Go to your Dashboard ? My Registry. 2. Click Share Registry. 3. Enter the email(s) of the friends or family you want to send it to. 4. Click Send. 5. You can send your registry to the same person as many times as you need — especially if you add new items. Your loved ones will receive a link that shows them exactly how to support you. See video tutorial on how to do this here.

You can always email us at contact@joinrefemme.com
A Custom Registry Item is anything you want to add to your REFEM registry that is not already listed in the standard REFEM product catalog. Women use this feature when: • They want a different size or color than the one shown • They need a different fabric (bras, shirts, compression wear, scarves, etc.) • They found a product on Amazon or an approved vendor site that fits their personal needs • They want to add gift cards, household services, or comfort items not offered in REFEM’s main list ?? Why this matters: Many products used during cancer treatment — like bras, pajamas, drain holders, hats, or loungewear — come in multiple colors, fabrics, and sizes. REFEM displays a sample version of each product, but Amazon will usually show: • The default color, and • The smallest size available That’s why it’s important to: 1. Click "Purchase on Amazon” (you’re not buying — just viewing), 2. Select the exact size and color you want, 3. Copy that URL, 4. And add it as a Custom Item so your loved ones purchase the correct version for you. A Custom Item ensures that you receive exactly what you need, not just what’s listed.
A Discount Item is any product offered by one of Re-Femme's participating discount partners. Re-Femme has partnered directly with select companies who have agreed to provide exclusive savings for our members — usually 10–20% off, sometimes more. These items are found under the Insider Discounts section of the website. You may want to add a Discount Item to your registry if: • The product already comes with a special Re-Femme discount • You love a brand or item that Re-Femme has secured savings for • You want your loved ones to be able to purchase high-quality items at a better price • You want to take advantage of preferred pricing while in treatment ?? How to add a Discount Item: You’ll follow the same steps as adding any product: 1. Click on the discount category 2. Choose the item you like 3. Click the brand link to view details 4. Copy the URL of the item you want 5. Add it to your registry just like a custom item Discount Items appear in your registry just like any other product, but they offer your loved ones the advantage of exclusive pricing.
Re-Femme is in its early launch phase, and to make sure we could offer contribution funds (like the Wig Fund, Cold Capping Fund, and Wellness Support Fund) safely and quickly, we chose one trusted payment processor to start: PayPal. PayPal allows us to securely route contributions directly to you—without holding or managing your money—ensuring the fastest, safest option as we launch. ? Is PayPal the only option? For now, yes—but only temporarily. As Re-Femme grows, we absolutely plan to add additional payment methods so you can choose what works best for you. Thank you for your patience as we expand. ? How long does it take to set up a PayPal account? Less than 2 minutes. Just create an account at paypal.com, then enter the email address associated with your PayPal during registration. If you decide to add contribution funds later, you can update your PayPal email anytime under My Account. ? Where do I enter my PayPal information in Re-Femme? You can add your PayPal email in two places: 1. During registration when you set up your Re-Femme account, or 2. Later under your Account Settings if you add contribution funds after your registry is created. ? Is there a tutorial? Yes! We made a simple video to guide you step-by-step. Watch the tutorial here.
Simply visit their registry link, choose an item, and check out through Amazon or the linked store. You can also send digital gift cards or messages of encouragement directly through Re-Femme.
Just click the “Contribute” button on her registry. You can choose a preset amount or enter your own. Your gift is processed securely through PayPal.
No. Her personal details always stay private. Your contribution goes to Re-Femme’s secure system, and the funds are credited directly to her Cold Capping Restoration Fund.
Yes, PayPal charges a standard processing fee for online transactions. You’ll see this fee at checkout, and you cover it so she receives the full value of your gift.
She receives 100% of your gift amount into her fund. Any processing fees are shown separately at checkout and do not reduce her contribution.
No. Re-Femme is a for-profit platform, so contributions are considered personal gifts — not charitable donations.
She can privately withdraw her funds through her Re-Femme dashboard. When she transfers the money to her personal PayPal, PayPal may charge a small payout fee, which is deducted from her fund balance.
No. Re-Femme does not take any percentage or platform fee from your gift. The only fees involved come directly from PayPal.
All contributions are processed through PayPal, one of the most secure payment processors in the world. Re-Femme never stores your financial details.
At this time, Re-Femme uses PayPal as our secure payout system for all Support Funds, including the Cold Capping Restoration Fund. PayPal allows us to transfer your funds safely, privately, and without exposing your personal information to donors. If you don’t have a PayPal account, you can set one up for free in just a few minutes. It’s widely used, secure, and trusted by millions of people. We know this may not be everyone’s preferred method, and we completely understand. As a new platform, we’re starting with PayPal so we can keep the process safe, simple, and automated for you. We are actively working on expanding our payout options, and in future updates we hope to offer additional choices. For now, PayPal is the only supported method, and we appreciate your patience as we continue improving the Re-Femme experience.
No, the platform fee is built in so that Re-Femme can continue operating for free to women. However, donors can choose to add an optional $2 to further support our mission.
The Cold Capping Fund allows supporters to contribute toward the cost of scalp cooling (cold capping), which can help reduce hair loss during chemotherapy. Cold caps can be costly, and loved ones often want a clear way to help — this fund makes that possible. ?? Important: Even though this fund is labeled “Cold Capping,” you are free to use the donations for whatever you need most. Your journey, your discretion.
All contributions are processed through Re-Femme’s secure PayPal system. Your donors never see your personal email, phone number, or PayPal information. The funds are added to your Cold Capping balance inside your Re-Femme dashboard. No one can access it but you.
No. Never. Your personal information — including your email — remains completely private. Donors only see your registry page and the item they are contributing toward.
When you’re ready to use your Cold Capping Fund, you simply: 1. Go to your Re-Femme dashboard 2. Review your total balance 3. Click “Use Funds” 4. Choose the amount you want to use 5. Re-Femme sends the payout directly to the private PayPal email you added in your account settings It’s safe, private, and fully automated.
No. Your PayPal email is kept private and encrypted inside your account. It is only used privately when you choose to withdraw your Cold Capping Fund.
Donors click the “Contribute” button on your registry and select a dollar amount. They pay through PayPal directly to Re-Femme’s secure business account. Once the payment goes through, the system automatically updates your Cold Capping Fund balance. No manual processing is required on your end — or ours.
Yes. All contributions run through trusted PayPal infrastructure. Re-Femme never exposes your personal information to donors, and all payouts are automated through PayPal’s secure system.
Every contribution to your Cold Capping Fund is processed securely through PayPal. PayPal charges a small processing fee for every transaction — this is standard for all online platforms. To protect you and ensure you receive the full value of each gift, your donor covers this processing fee at checkout. That means: If someone gives $100, you receive the full $100 into your Cold Capping Fund.
Yes — the donor covers the PayPal processing fee so that your entire gift amount goes into your fund. This keeps your registry predictable, transparent, and fair. Donors are used to this model — it’s the same one used by Babylist, GoFundMe, HoneyFund, and most registries today.
Only when you withdraw your funds. When you decide to use your Cold Capping Fund and transfer it to your personal PayPal account, PayPal charges a small payout fee (usually around $1). This fee comes out of your available fund balance. It’s the only fee you’ll ever see, and it is charged by PayPal — not by Re-Femme. Example: • Your fund balance: $100 • PayPal payout fee: ~$1 • Amount you receive: ~$99 This keeps the entire process automated, secure, and private.
PayPal treats your withdrawal like a secure payout from a business account to a personal account. This is their standard policy for all platforms that process funds on behalf of users. Re-Femme does not add any fees of our own. We simply use PayPal’s system to move your funds safely and privately.
For launch, the payout fee is deducted from your balance. This keeps the entire process automatic and ensures Re-Femme can provide this service to thousands of women without charging subscription fees or sharing user data. Our goal is to make this process as affordable, private, and safe as possible.
No. Re-Femme does not collect any percentage or platform fee from your contributions. All fees come directly from PayPal and go to PayPal.
Re-Femme charges a small 3.5% platform fee on contributions to support funds. This fee keeps Re-Femme completely free for all women, covers technical costs, and allows us to continue providing guides, resources, and support tools at no cost to our members.
The 2.9% + 30¢ processing fee goes directly to Stripe or PayPal for secure transaction handling. Re-Femme does not keep this fee.
No — this fee is used to keep the platform running, support secure donation processing, build tools and resources, and allow us to stay free for every woman going through treatment.
Never. It is 100% optional and helps keep Re-Femme sustainable and free for future members.
The WIG Fund is a contribution fund you can add to your Re-Femme registry so loved ones can support you with the cost of a wig or hair-related needs during treatment. Many women going through chemotherapy experience hair loss, and wigs — whether synthetic, human hair, or custom — can be extremely expensive. This fund gives your friends and family a meaningful, specific way to help. ?? Important: Although this fund is named “WIG Fund,” you may use the donations however you choose. Nothing is restricted or policed. You have complete control over how your funds are used.
The Wellness Fund lets your community contribute to anything that helps you feel supported during your cancer journey — from meals, Uber Eats, childcare, and housekeeping to comfort items, supplements, or mental health support. It’s intentionally flexible because every woman’s cancer journey looks different. ?? Important: Just like the other funds, this is not policed or restricted. You decide how to use your donations — whatever eases your load and softens your experience is valid.
At this time, all donations are final and non-refundable. Re-Femme is in Phase One of system development, and our current payment processor (PayPal) does not return processing fees — even in refund scenarios. To avoid donor financial loss, we cannot reverse contributions once they are submitted. We are working toward more flexible refund capabilities in future upgrades. Thank you for your patience as we grow.
Please email us immediately at [insert support email] with the subject line Donation Correction Request. While we cannot issue refunds, our team will review the situation and support you in any way we can.
Because PayPal retains processing fees on all transactions (refunded or not), reversing a donation results in financial loss that reduces funds available for women in cancer treatment. To protect our mission during early-stage development, we are unable to offer refunds at this time. Refund capabilities are expected to be evaluated in later platform phases.

Before adding items that come in multiple sizes, colors, scents, quantity, or flavors, be sure to check the Custom Item Message at the top of the page. It will guide you on how to add the exact variation you want to your registry so your loved ones purchase the right one.

These items require special attention. Before adding them to your registry, please be sure to:

1. Click the “Purchase/View on Amazon” button to confirm the exact color, scent, flavor, quantity, style and/or correct size you want. Amazon often defaults to the smallest size or the color in the picture that is displayed. If you want a different size or color, click the video tutorial below on how to add custom add to your registry.

If you need a different size, color, or an item that’s not listed on Re-Femme, you can add it as a Custom Item.


Here’s how:

  1. Find the item you want on Amazon or another approved site.
  2. Select your preferred size, color, quantity, flavor, scent, or style.
  3. Copy the URL from your browser.
  4. Go to your Re-Femme Dashboard My Registry.
  5. Click the three dots () in the upper right corner.
  6. Select Add Custom Registry Item.
  7. Paste the URL, add the item name, and submit.
  8. (Optional) Upload a photo if you’d like — totally up to you.

Your custom item will now appear in your registry.

2. Add the correct size, color, quantity, flavor, scent, or style as a Custom Item. Look below for instructions on how to add a custom item to your registry.

You can view the video tutorial below:

You can add discounted products the same way you add anything else. To add an item: 1. Find the product you like under Insider Discounts. 2. Click View Product or Shop Now to view details. 3. Copy the URL of the exact item you want. 4. Go to your Dashboard ? My Registry ? Add Custom Registry Item. 5. Paste the URL, name the product, and hit submit. (We make it easy because discounted items often come in multiple sizes, colors, and options — you choose the exact one you want.)

Uploading a photo is completely optional — your item will work perfectly fine without one. If you’d like to add a picture: 1. When adding your custom item, look for the Upload Photo section. 2. Save the product image from Amazon or the vendor’s site to your phone/computer. 3. Click Upload and select the image. 4. Submit your custom item. Tip: Adding a photo can help loved ones feel more confident about buying the right item — but you never have to upload an image if you don’t want to. View video tutorial on how to do this here.
Sharing your registry is simple: 1. Go to your Dashboard ? My Registry. 2. Click Share Registry. 3. Enter the email(s) of the friends or family you want to send it to. 4. Click Send. 5. You can send your registry to the same person as many times as you need — especially if you add new items. Your loved ones will receive a link that shows them exactly how to support you. See video tutorial on how to do this here.

How to Add Contribution Funds After Registration

If you didn’t add Contribution Funds when you first registered, you can easily add them later from your account settings.

  1. Log in to your Re-Femme account.
  2. Go to My Account.
  3. Scroll down and click Edit Account.
  4. Find the section labeled Contribution Funds.
  5. Select Yes for the fund(s) you want to add (ex: Wig Fund, Cold Capping Fund, Wellness Support Fund).
  6. Click Save to update your account.

That’s it — your selected Contribution Funds will now be added to your registry.

How to Delete an Item From Your Registry

If you no longer want an item on your registry, you can remove it at any time by following the steps below:

  1. From your Dashboard, click Manage My Registry.
  2. Scroll to view the list of items currently on your registry.
  3. Locate the item you’d like to remove.
  4. Click the three dots (…) next to that item.
  5. Select Delete.
  6. Scroll all the way to the bottom of the page.
  7. Click Submit to save your changes.

Once submitted, the item will be removed from your registry.

Re-Femme Reach 1 is our way of turning growth into care. For every woman who registers on Re-Femme, the company contributes $1 into the Reach1 Circle — a shared fund created to quietly support women who are actively in cancer treatment. Every six months, one woman receives the full Circle Gift. This isn’t a promotion. It’s women choosing not to leave each other behind.
Each new registration adds $1 to the Reach1 Circle The fund grows for six months At the end of the cycle, one woman in active treatment is selected privately to receive the Circle Gift Funds are sent directly to her with no restrictions She may use the gift in whatever way helps her feel supported — meals, childcare, beauty, wellness, or simply relief.
You are eligible for consideration when:You are registered on Re-Femme. You are on your cancer journey. You share Re-Femme with one woman using your personal Reach1 link — and she registers. That’s it.
At the end of each six-month cycle, Re-Femme privately selects one eligible woman who is actively in treatment to receive the Circle Gift. The process is handled with care, dignity, and confidentiality.
Because beauty doesn’t end with cancer. And neither does connection.
You’re welcome to share Re-Femme as many times as you’d like. But Reach1 is not about increasing your odds. Once you complete your first Reach1, you are fully eligible for the Circle Gift. Additional shares are acts of generosity — not entries. We believe one woman reaching one other is enough.
All Re-Femme registries are private by default. This means only people you share your personal link with can view and support your registry — unless you choose to make it public. Then your loved ones have the ability to search you by name.
Making your registry public allows friends and family to find you on Re-Femme without needing a direct link. This is helpful if: • You don’t have the energy to text or email your registry • Loved ones want to search your name and support you on their own • You want support to come without having to ask
1. Log in to your Re-Femme account 2. Go to your Dashboard 3. Click into the My Account section 4. Scroll to Account Information 5. Toggle your registry from Private ? Public That’s it.
No — all registries created before January 3rd are still private. You can change this anytime by following the steps above in your account settings.
Yes. During registration, you’ll now be able to choose whether your registry stays private or becomes public.
• Visit the FAQs section on the site • Watch the step-by-step video under Home ? Video Gallery ? Tutorials We’ve made it as simple and gentle as possible — because this is one less thing you should have to carry. ??